Prime Source Supply serves property management companies across Greater Cleveland and Northeast Ohio

Terms of Use & Privacy Policy

Last updated: April 1, 2026

Terms of Use

1. About Prime Source Supply

Prime Source Supply LLC is a B2B building materials distributor headquartered in North Canton, Ohio. We serve property management companies, multifamily operators, and renovation professionals throughout Greater Cleveland and Northeast Ohio. These Terms of Use govern your access to and use of our website at primessupply.com (the “Site”).

2. Business Use Only

This Site and the products and services offered through it are intended solely for business customers. By accessing the Site or submitting a quote request, you represent that you are acting on behalf of a business entity and not as an individual consumer.

3. Special Order Policy

All products offered by Prime Source Supply are special order unless otherwise stated in writing. Orders are placed to fulfill specific quantities and specifications as confirmed at the time of purchase. Because products are sourced to order, cancellations and returns may not be available after an order has been placed with the supplier. Any exceptions are at the sole discretion of Prime Source Supply and must be approved in writing.

4. Pricing and Quotes

Prices listed on this Site reflect current starting-at pricing and are subject to change without notice. All pricing is subject to final confirmation at the time of quote. Volume pricing, delivery terms, and availability will be confirmed in writing prior to any order being placed. Prime Source Supply reserves the right to correct pricing errors at any time.

5. Delivery and Lead Times

Delivery is available within the Greater Cleveland and Northeast Ohio service area. Lead times vary by product and supplier and will be communicated at the time of quote. Prime Source Supply makes reasonable efforts to meet estimated delivery timelines but is not responsible for delays caused by suppliers, carriers, or circumstances outside our control.

6. Limitation of Liability

To the fullest extent permitted by Ohio law, Prime Source Supply’s liability for any claim arising out of or related to the use of this Site or the purchase of products shall be limited to the amount paid for the specific product giving rise to the claim. In no event shall Prime Source Supply be liable for indirect, incidental, consequential, or punitive damages.

7. Intellectual Property

All content on this Site, including text, images, logos, and product descriptions, is the property of Prime Source Supply LLC or its licensors. You may not reproduce, distribute, or use any content from this Site without prior written permission.

8. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the courts of Stark County, Ohio.

9. Changes to These Terms

Prime Source Supply reserves the right to update these Terms at any time. Continued use of the Site following any update constitutes acceptance of the revised Terms.

Privacy Policy

1. Information We Collect

When you use this Site or submit a quote request, we may collect the following:

2. How We Use Your Information

We use the information we collect to respond to quote requests, process orders, communicate about products and services, improve the Site and our offerings, and comply with applicable legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies and Analytics

This Site uses cookies and third-party analytics tools including Google Analytics to understand how visitors use the Site. You may disable cookies through your browser settings, though some features of the Site may not function as intended.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. No data transmission over the internet can be guaranteed to be fully secure. You provide information at your own risk.

5. Third-Party Links

This Site may contain links to supplier or brand websites. Prime Source Supply is not responsible for the privacy practices or content of any third-party sites. We encourage you to review their privacy policies independently.

6. Contact for Privacy Matters

If you have questions about these Terms or this Privacy Policy, or wish to request access to or deletion of information we hold about you, please contact us:

Prime Source Supply LLC
North Canton, Ohio
Phone: (330) 316-8951
Email: info@primessupply.com