Help & Info
Have a question about ordering, lead times, or delivery? Here is everything you need to know about working with Prime Source Supply.
How to Request a Quote
All orders begin with a quote request. We do not have a standard online checkout for building materials because quantities, specifications, and lead times vary by project. To get started:
- Use the Contact page to submit your project details, or call us directly at (330) 316-8951.
- Include the product category, approximate quantity, and your delivery address or job site location.
- A member of our team will respond with pricing, availability, and estimated lead time.
Special Order Policy
All products offered by Prime Source Supply are currently special order. This means we source your order specifically to your project requirements rather than pulling from stocked inventory. The benefit: you get the styles, finishes, and quantities you need without paying a big-box special-order premium.
Because orders are placed with our supplier network on your behalf, cancellations and changes must be requested before the order is confirmed with the supplier. Once confirmed, changes may not be possible. We will always communicate order status clearly.
Lead Times
Lead times vary by product category and supplier. General estimates at time of quote are as follows:
- LVT Flooring (12mm and 22mm): Typically 5 to 15 business days from order confirmation
- Interior Door Slabs and Prehungs: Typically 7 to 21 business days depending on style and supplier
- Prefinished Exterior Doors (Shuster’s): Typically 10 to 21 business days
- Hardware (Kwikset Layton levers): Typically 5 to 10 business days
- Ceramic Backsplash Tile: Typically 5 to 15 business days
All lead times are estimates and will be confirmed in writing at the time of quote. Lead times may vary based on supplier availability and order volume.
Delivery
Prime Source Supply delivers to property management companies and job sites throughout the Greater Cleveland and Northeast Ohio area. We specialize in full job-quantity delivery, meaning your entire order ships together in a single delivery rather than in multiple partial shipments. This keeps your project on schedule and eliminates the coordination headaches that come with staggered big-box deliveries.
Delivery fees and logistics details will be included in your quote. For delivery outside our standard service area, please contact us to discuss availability.
Pricing
Starting-at prices for our most requested products:
- LVT Flooring 12mm: from $1.49 per sq ft
- LVT Flooring 22mm (Fortika Europine): from $1.99 per sq ft
- 4×10 Ceramic Backsplash: from $2.25 per sq ft
- Interior Door Slab, 30″ smooth: from $59.99
- Interior Prehung Door, 30″: from $125.00
- Kwikset Layton Lever (Passage or Privacy): from $16.99
All prices are subject to change and will be confirmed at time of quote. Volume pricing is available for larger orders.
Returns and Exchanges
Because all products are special order, returns and exchanges are generally not available once an order has been confirmed with the supplier. If you receive a product that is damaged or does not match your confirmed order specifications, please contact us within 5 business days of delivery and we will work to resolve the issue as quickly as possible.
Contact Us
Our team is available Monday through Friday during normal business hours. The fastest way to reach us is by phone or through the contact form below.
Prime Source Supply LLC
North Canton, Ohio
Phone: (330) 316-8951
Email: info@primessupply.com